Performs a variety of duties associated with the Quality Management Department, to include the collection and analysis of data, creating data reports specific to various BHR programs, conducting mental health and substance use disorder quality improvement reviews, developing and conducting staff training, and performing utilization management activities. This position also serves as the primary backup position to the Director of Quality Management for all audit related activities such as state licensing reviews, federal compliance audits, and BHO contract monitoring.
Responsible To: Director of Quality Management
Master's Degree in a behavioral health related field, preferred
Mental Health Professional (MHP) designation, preferred
Chemical Dependency Professional (CDP), or in Training (CDP-T), preferred
Organized and able to work independently in a variety of settings
Ability to communicate effectively, both orally and in writing, in both individual and group settings
Ability to develop and present training materials; prior experience in staff development preferred
Skilled in the use of computers, report writing, and related software applications, including intermediate to expert level skills in Excel, Word, and PowerPoint. Experience with relational databases preferred
Successful completion of the 180-day probationary period
Must have a valid Washington State driver's license
Typical Duties and Responsibilities:
Collects and analyzes data and generates reports on relevant performance and staff development indicators.
Assists in the development of key benchmark indicators.
Collaborate closely with the Management Information Systems (MIS) department to develop reports, communicate system errors and corrections to clinical staff, and develop and implement MIS quality improvement initiatives.
Monitors laws, government regulations, contract requirements, professional standards, and rules of accrediting agencies relating to community mental health and substance use disorder service providers and advises the Director of Quality Management as necessary, to ensure compliance with such rules and regulations.
Provides oversight for BHR's Staff Development Plan to include annual agency training plan, individualized staff training plans, annual training calendar.
Assists with planning, design, organization, delivery, tracking, and evaluation of staff development activities throughout the organization.
Assists with collecting and submitting contract deliverables
Under the direction of the Director of Quality Management, assists with the coordination of external audits and audit responses.