Quality Management Coordinator

General Function:

Performs a variety of duties associated with the Quality Management Department, to include the collection and analysis of data, creating data reports specific to various BHR programs, conducting mental health and substance use disorder quality improvement reviews, developing and conducting staff training, and performing utilization management activities.  This position also serves as the primary backup position to the Director of Quality Management for all audit related activities such as state licensing reviews, federal compliance audits, and BHO contract monitoring.

Responsible To:  Director of Quality Management


  • Bachelor's degree in behavioral health related field.
  • Master's Degree in a behavioral health related field, preferred

  • Mental Health Professional (MHP) designation, preferred

  • Chemical Dependency Professional (CDP), or in Training (CDP-T), preferred

  • Two years of applied clinical experience with persons with mental health and/or substance use disorder problems, preferably in a community behavioral health setting
  • Strong clinical skills (including assessment, DSM-5 diagnosis, ASAM, evidence-based and best practice treatment interventions, documentation, professional ethics, and cultural competence).
  • Considerable knowledge of and experience with the principles of quality management and process improvement, preferably with internal and external auditing experience
  • Organized and able to work independently in a variety of settings

  • Ability to communicate effectively, both orally and in writing, in both individual and group settings

  • Ability to develop and present training materials;  prior experience in staff development preferred

  • Skilled in the use of computers, report writing, and related software applications, including intermediate to expert level skills in Excel, Word, and PowerPoint.  Experience with relational databases preferred

  • Successful completion of the 180-day probationary period

  • Must have a valid Washington State driver's license

    Typical Duties and Responsibilities:

  • Collects and analyzes data and generates reports on relevant performance and staff development indicators.

  • Assists in the development of key benchmark indicators.

  • Collaborate closely with the Management Information Systems (MIS) department to develop reports, communicate system errors and corrections to clinical staff, and develop and implement MIS quality improvement initiatives.

  • Monitors laws, government regulations, contract requirements, professional standards, and rules of accrediting agencies relating to community mental health and substance use disorder service providers and advises the Director of Quality Management as necessary, to ensure compliance with such rules and regulations.

  • Assesses training and educational needs of all BHR employees in order to develop comprehensive competency-based staff and organizational development programs.
  • Provides oversight for BHR's Staff Development Plan to include annual agency training plan, individualized staff training plans, annual training calendar.

  • Assists with planning, design, organization, delivery, tracking, and evaluation of staff development activities throughout the organization. 

  • Develops and maintains curricula and presentation materials.
  • Keeps current knowledge of and guides staff towards external professional development and continuing education opportunities.
  • Maintains advisory and consultative relationships with internal and external subject matter experts that provide input for and/or deliver BHR training.
  • Maintains knowledge of practice guidelines and evidence based practices that are relevant to BHR services.
  • Assists with collecting and submitting contract deliverables

  • Under the direction of the Director of Quality Management, assists with the coordination of external audits and audit responses.

  • Maintains confidentiality of client protected health information.
  • Participates in activities related to the field of quality improvement/staff development and behavioral health in order to stay updated on current practices.
  • Participates in meetings and team activities as appropriate
  • Performs other miscellaneous job-related duties as assigned.

Physical Requirements:

  • Work is normally performed in an interior office environment
  • Requires extended periods of sitting and performing work on computer
  • Occasional travel between sites is required.
  • Must be able to physically perform hands-on restraint and self-defense techniques during MOAB safety training instruction.
  • Must be able to safely lift and transport training materials and physically move furniture during setup and takedown of training spaces, usually not to exceed fifteen (15) pounds.