Supported Education and Employment (SEE) Specialist and Care Coordinator

The New Journeys Supported Education and Employment (SEE) Specialist and Care Coordinator position provides a range of community based vocational, educational, and case management supports to transition age youth/adults within Thurston and Mason County.  New Journeys is a coordinated specialty care team that uses evidence based treatment to provide intensive services to up to 32 individuals age 15-25 experiencing their first episode of psychosis. A potential candidate for this position should have prior experience as a supported education specialist, supported employment specialist, vocational specialist, and/or an intensive case manager. Because of the nature of this job, SEE Specialists/Care Coordinators need to work directly in the community with employers, potential employers, and educational personnel.  They connect with community partners and spend the majority of their time out of the office providing direct services to clients. 

PURPOSE: Assesses participants for employment and/or education capabilities/needs, provides training assistance, offers continuing support, and assists clients target potential jobs and/or education, explore job and/or education possibilities in the community, and make job and/or education placements. Adjunctive services may include issue specific and psycho-educational groups, in-home behavioral skills enhancement, and coordinating systems of care.  A vital part of this position is community education to employers and community providers about Behavioral Health Resources' New Journeys Program and how they operate as a successful community support model for employing people with behavioral health challenges, encouraging them to recognize individuals' abilities to be productive and successful. Services are offered in a community, school, and home based settings.

RESPONSIBLE TO:  New Journeys Supervisor

QUALIFICATIONS:

  • BA/BS in social work, psychology, or closely related field
  • Experience developing community based employment and/or education opportunities
  • Must have at least one year documented experience working with individuals with disabilities or one year of human service related experience addressing issues such as economic disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing
  • Bilingual (Spanish/English) fluency skills preferred but not required
  • Previous experience working as a member of a multi-disciplinary team
  • Knowledge and experience with community support model
  • Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment
  • Ability to provide employment and/or education services and compliance with confidentially in accordance with federal, state, and/or funding source requirements
  • Knowledge of community resources enabling appropriate referrals for specific client needs
  • Proficient in Microsoft Outlook, Excel, and Word; ability to master proprietary software including electronic health record system required
  • Requires access to a car, a valid driver's license, proof of current automobile insurance coverage, and ability to meet Behavioral Health Resources driving requirements
  • Must pass a criminal background and Inspector General check

TYPICAL DUTIES & RESPONSIBILITIES:

  • Interviews individuals and, if applicable, family members or team members in the client support system to complete the strengths based vocational/educational assessment to identify clients' skills and strengths, interests, goals, dreams, aspirations and resources available to reach their goals
  • Counsels individuals to help them understand and overcome personal, social, or behavioral problems affecting their vocational/educational situations
  • Develops an employment and/or education focused service plans based on clients' interests, abilities, strengths and needs; service plans will be client driven and follow-ups will be completed on time, assessing the quantity and quality of services provided
  • Researches possible job and/or education openings and opportunities for clients by contacting employment/school services, newspaper want ads, previous contacts, cold calling, and any other means of reaching potential employers and/or schools
  • Performs job analysis, matching potential openings with clients' needs, skills, and logistics of getting to the job site
  • Establishes and maintains connections with businesses offering employment opportunities
  • Sets up interviews for clients, assists clients with applications, resume preparation, and interviewing skills
  • Locates barriers to client employment and/or educational goals, such as inaccessible sites, inflexible schedules, finances, and transportation problems, and works with clients to develop strategies for overcoming these barriers
  • Maintains close contact with clients during job and educational placements to resolve problems and evaluate placement adequacy
  • Performs interventions as needed with assigned clients previously placed who may be at risk of losing their jobs and/or education
  • Coordinates and consults with other team members to keep team informed of issues and progress
  • Counsel individuals, groups, families, or communities regarding vocational and educational rehabilitation issues
  • Provides crisis intervention to clients when difficult situations occur
  • Monitors and tracks employment and/or education status; provides accurate and timely written reports; ensures timely record maintenance of authorizations for purchase, billings, and completed releases of information
  • Continually increases level of cultural sensitivity, awareness and competency
  • Work in collaboration with referral sources, community service providers, and CMHS adjunctive service providers to assess, develop and facilitate individualized treatment services and ensure continuity of care.
  • Provide a broad range of medically necessary therapeutic services within the framework of a community support model; services may be provided in agency sites, schools, homes and other community settings as appropriate
  • Participate in clinical supervision, team consultation, and psychiatric consultation on a weekly basis
  • Participate in monthly consultation calls with the UW New Journeys training team
  • Attend all team meetings including business meetings and case reviews; attend individual service team meetings as negotiated with treatment team
  • Maintain clients' charts in accordance with WAC and agency standards; adhere to agency policy pertaining to documentation, chart maintenance, and other required paperwork
  • Work collaboratively with CYF and New Journeys multi-disciplinary teams; manage individual and shared client caseloads per agency guidelines, develop services appropriate to a community based service model, and participate in the management of program resources within a managed care framework
  • Required to transport clients in a personal vehicle
  • Other duties as needed to fulfill the goals of the New Journeys Program

PHYSICAL

REQUIREMENTS:

  • Ability to perform essential duties of the position
  • Ability to travel to other sites is required 50% of the time
  • Ability to look at and use a computer for extended periods of time 50% of the time
  • Work is performed in an office and in the community; sufficient mobility to meet with other employees and attend meetings at various locations is required
  • Requires periods of intense concentration over extended period of time, and is subject to frequent interruption
  • Ability to have oral communications 90% of the time
  • Ability to access locations that are not ADA accessible
  • Ability to work with individuals in a variety of locations to include office, schools, homes, and community
  • Possess a current WA state driver's license and reliable transportation